Privacy Policy

Important notice regarding text messaging data

Max Pools Austin ("we," "us," or "our") does not share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purpose unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

1. Information we collect

Personal information: name, email address, phone number, and property address; project details and pool information when you request an estimate or consultation; opt-in records and timestamps for all communication channels (SMS, email, and similar channels).

Non-personal information: IP address, browser type, and device information; website usage patterns and analytics; cookies and similar technologies.

Customer communication: records of inquiries and service requests; appointment details and preferences; service history and feedback.

2. How we use your information

We use collected data to provide and improve our pool maintenance, repair, and construction services; schedule inspections, service visits, and consultations; communicate with you about your inquiries, appointments, and project updates; enhance website functionality; ensure security and fraud prevention; and maintain records of your communication preferences and consent.

3. SMS messaging and compliance

Program description: by opting in to our SMS messaging services, you agree to receive text messages from Max Pools Austin, LLC. These include conversational replies to inquiries you send us, appointment confirmations, reminders, and reschedule notifications, service follow-ups, and occasional requests to leave a review of our work. Message frequency varies and is low.

Opt-in sources: consent is collected in two ways. First, through the contact form on our website at https://maxpoolsaustin.com/contact, which includes a dedicated SMS consent checkbox that is unchecked by default and is not a condition of purchase or of submitting the form. Second, when you call our published business phone number and we are unable to answer, we may reply by text message to the number you called from in order to respond to your inquiry. We do not obtain phone numbers from purchased, rented, or affiliate lead lists.

Opt-in and consent records: you will only receive messages if you have explicitly opted in or have initiated contact with us by phone. We maintain timestamped records of all opt-in actions. We comply with the Telephone Consumer Protection Act (TCPA), CTIA messaging guidelines, and all other applicable laws.

Opt-out instructions: you can cancel SMS messages at any time by replying "STOP" to any message you receive from us. You will receive a single confirmation message, and no further messages will be sent unless you opt in again. All opt-out requests are processed immediately.

Message frequency and content: message frequency varies based on your service schedule and your communication with us. You will typically receive no more than a small number of messages per month.

Help and support: reply "HELP" to any message for assistance, or contact us at maxpoolsaustin@gmail.com or (512) 952-0776 during regular business hours.

Carrier information: message and data rates may apply. Carriers are not liable for delayed or undelivered messages. Our program is supported by all major U.S. wireless carriers, including AT&T, Verizon, T-Mobile, and most regional carriers.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Information sharing and disclosure

We do not sell, rent, or trade personal information. We may share information with service providers who assist in our operations (for example, scheduling software and subcontractors on a specific project) and with SMS aggregators and providers solely for the purpose of delivering messages you have consented to receive. All service providers are contractually obligated to maintain confidentiality and security.

We may also share information if required by law, legal process, or to protect our rights, or in response to valid law enforcement requests or court orders, and in connection with a merger, acquisition, or sale of assets, in which case your data remains protected under the terms of this policy.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services.

5. Data security

We implement reasonable security measures including encryption of sensitive data in transit and at rest, secure access controls, regular security assessments, and secure backup systems. Despite these measures, no method of transmission over the internet or electronic storage is 100% secure.

6. Cookies and tracking technologies

We use cookies and similar technologies to analyze site traffic, remember your preferences, improve website functionality, and measure the effectiveness of our services. You may control cookies through your browser settings.

7. Your rights and choices

You have the right to access, update, or delete your personal information; opt out of SMS messages by replying "STOP"; request information on how we process your data; and withdraw consent at any time for future communications.

8. Third-party links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

9. Changes to this privacy policy

We may update this policy periodically. The latest version will always be available on our website with the effective date.